Refunds and Returns policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must have had “Factory Sealed New” in it’s description and still be in it’s original seal unopened and in the same state as we shipped it in.
We do not take back items that were clearly unsealed or open in their productphoto although if a product clearly is a different product than the product you were buying please let us know.
We do not take back vintage figures unless there was clearly intentional misinformation on condition of the product on our part.
To request for a return please send a mail at contact@psgameroom.com explaining your issue with the product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also keep you notified on the approval or rejection of your refund.
If you are approved, then your refund will be processed directly and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again.
Sale items
Only regular priced items may be refunded. Sale or discounted items cannot be refunded.
Exchanges
Due to the vintage and rare nature of some of our items we often can not exchange items if they are defective or damaged. However we always check products before they go out and if information in the product description was not accurate we will contact you before product goes out.
Gifts
If the item was a gift when purchased and the gift giver had the order shipped to you, we will send a refund to the gift giver.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item to The Netherlands.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@psgameroom.com for questions related to refunds and returns.